{"id":52,"date":"2023-11-14T13:50:08","date_gmt":"2023-11-14T13:50:08","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/daily-news\/?p=52"},"modified":"2026-11-05T23:42:27","modified_gmt":"2026-11-05T23:42:27","slug":"mollis-aliquam-utporttitor-leoa-diam-sollicitudin","status":"publish","type":"post","link":"https:\/\/dntlab.ch\/ro\/mollis-aliquam-utporttitor-leoa-diam-sollicitudin\/","title":{"rendered":"Audits et contr\u00f4les qualit\u00e9 digitalis\u00e9s : comment passer des formulaires papier au pilotage en temps r\u00e9el"},"content":{"rendered":"<style>\n.dnt-quality{\n --navy:#061827;\n --navy2:#103e58;\n --cyan:#00b9da;\n --ink:#193246;\n --muted:#53697b;\n --line:#dce8ee;\n max-width:1120px;\n margin:0 auto;\n background:#fff;\n color:var(--ink);\n font:16px\/1.85 \"Segoe UI\",Arial,sans-serif;\n}\n.dnt-quality *{box-sizing:border-box}\n.dnt-quality h1,.dnt-quality h2,.dnt-quality h3{\n line-height:1.23;\n letter-spacing:-.025em;\n}\n.dnt-quality h2{\n 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var(--line);\n}\n.dnt-quality .faq-item h3{font-size:18px}\n.dnt-quality .faq-item p{margin:0}\n.dnt-quality .footer{\n background:#071b2e;\n color:#d7e9f2;\n border-radius:15px;\n padding:35px;\n margin-top:50px;\n}\n.dnt-quality .footer strong{color:#fff}\n.dnt-quality .footer a{color:#62dceb}\n.dnt-quality .fine{\n font-size:12px;\n color:#758693;\n margin-top:22px;\n}\n@media(max-width:760px){\n .dnt-quality .hero{padding:45px 25px}\n .dnt-quality .body{padding:35px 19px}\n .dnt-quality .grid,.dnt-quality .grid3{\n  grid-template-columns:1fr;\n }\n .dnt-quality .section{margin:48px 0}\n .dnt-quality .dark,.dnt-quality .closing{padding:27px}\n .dnt-quality .quote{padding:25px}\n}\n<\/style>\n\n<article class=\"dnt-quality\">\n\n<header class=\"hero\">\n <span class=\"eyebrow\">\n  DNTLAB \u00b7 QUALIT\u00c9 &#038; TRANSFORMATION NUM\u00c9RIQUE\n <\/span>\n\n <h1>\n  Audits et contr\u00f4les qualit\u00e9 digitalis\u00e9s :\n  <span>comment passer des formulaires papier\n  au pilotage en temps r\u00e9el<\/span>\n <\/h1>\n\n <p>\n  Checklists num\u00e9riques,\n  preuves photographiques,\n  suivi des non-conformit\u00e9s\n  et plans d&#8217;action :\n  pourquoi les organisations\n  modernisent leurs d\u00e9marches qualit\u00e9.\n <\/p>\n\n <div class=\"meta\">\n  SUISSE \u00b7 DIGITALISATION CONTR\u00d4LE QUALIT\u00c9 \u00b7\n  AUDIT NUM\u00c9RIQUE \u00b7 NON-CONFORMIT\u00c9S \u00b7 ISO 9001\n <\/div>\n<\/header>\n\n<div class=\"body\">\n\n<p class=\"lead\">\nLa qualit\u00e9 constitue\nun enjeu essentiel\npour les entreprises,\nles \u00e9tablissements de sant\u00e9,\nles collectivit\u00e9s\net les organisations\nde services.\nPourtant, de nombreux contr\u00f4les\nreposent encore\nsur des formulaires papier,\ndes tableaux Excel\nou des rapports transmis\npar courrier \u00e9lectronique.\n<\/p>\n\n<p>\nCes m\u00e9thodes peuvent fonctionner\ndans des environnements simples,\nmais elles montrent leurs limites\nlorsque les contr\u00f4les\nse multiplient,\nque plusieurs sites\ndoivent \u00eatre supervis\u00e9s\nou que les non-conformit\u00e9s\nn\u00e9cessitent un suivi rigoureux.\n<\/p>\n\n<p>\nLes solutions d&#8217;audit num\u00e9rique\net de contr\u00f4le qualit\u00e9 digitalis\u00e9\npermettent de structurer\nles inspections,\nde documenter les constats\net de suivre\nles actions correctives.\n<\/p>\n\n<p>\n<strong>\nL&#8217;objectif n&#8217;est pas seulement\nde remplacer le papier\npar une tablette.\nIl est de transformer\nles contr\u00f4les qualit\u00e9\nen informations exploitables\npour am\u00e9liorer durablement\nles processus.\n<\/strong>\n<\/p>\n\n<blockquote class=\"quote\">\n \u00ab Un contr\u00f4le qualit\u00e9\n ne cr\u00e9e de valeur\n que si les constats\n d\u00e9bouchent sur des d\u00e9cisions,\n des corrections\n et une am\u00e9lioration mesurable. \u00bb\n<\/blockquote>\n\n<section class=\"section\">\n <div class=\"kicker\">01 \u00b7 Limites des m\u00e9thodes traditionnelles<\/div>\n\n <h2>Pourquoi les audits papier compliquent le pilotage de la qualit\u00e9<\/h2>\n\n <p>\n Les formulaires papier\n restent utilis\u00e9s\n dans de nombreuses organisations.\n <\/p>\n\n <p>\n Ils permettent de consigner\n des observations,\n mais n\u00e9cessitent souvent\n une ressaisie\n et une consolidation manuelle.\n <\/p>\n\n <div class=\"grid\">\n  <div class=\"card\">\n   <span class=\"number\">01<\/span>\n   <h3>Ressaisie<\/h3>\n   <p>\n    Les r\u00e9sultats\n    doivent parfois\n    \u00eatre retranscrits\n    dans un autre outil.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">02<\/span>\n   <h3>D\u00e9lais<\/h3>\n   <p>\n    Les rapports\n    peuvent \u00eatre disponibles\n    plusieurs jours\n    apr\u00e8s le contr\u00f4le.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">03<\/span>\n   <h3>Tra\u00e7abilit\u00e9 limit\u00e9e<\/h3>\n   <p>\n    L&#8217;historique\n    des corrections\n    peut \u00eatre difficile\n    \u00e0 reconstituer.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">04<\/span>\n   <h3>Vision fragment\u00e9e<\/h3>\n   <p>\n    La comparaison\n    des r\u00e9sultats\n    entre plusieurs sites\n    demande du travail.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n La digitalisation\n peut r\u00e9duire\n certaines de ces difficult\u00e9s,\n \u00e0 condition\n que les proc\u00e9dures\n soient correctement d\u00e9finies.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">02 \u00b7 Audit num\u00e9rique<\/div>\n\n <h2>Qu&#8217;est-ce qu&#8217;un audit num\u00e9rique ?<\/h2>\n\n <p>\n Un audit num\u00e9rique\n utilise une application\n pour pr\u00e9parer,\n r\u00e9aliser\n et documenter\n les v\u00e9rifications.\n <\/p>\n\n <p>\n Les auditeurs\n peuvent renseigner\n les r\u00e9sultats\n directement\n depuis un ordinateur,\n une tablette\n ou un smartphone.\n <\/p>\n\n <div class=\"chips\">\n  <span class=\"chip\">Checklists<\/span>\n  <span class=\"chip\">Photos<\/span>\n  <span class=\"chip\">Commentaires<\/span>\n  <span class=\"chip\">\u00c9valuations<\/span>\n  <span class=\"chip\">Non-conformit\u00e9s<\/span>\n  <span class=\"chip\">Plans d&#8217;action<\/span>\n  <span class=\"chip\">Rapports<\/span>\n <\/div>\n\n <p>\n Les informations\n peuvent ensuite\n \u00eatre centralis\u00e9es\n et utilis\u00e9es\n pour produire\n des rapports\n ou des indicateurs.\n <\/p>\n\n <div class=\"dark\">\n  <div class=\"big\">\n   Le passage au num\u00e9rique\n   permet de rapprocher\n   le moment du contr\u00f4le\n   de celui de l&#8217;analyse\n   et de la d\u00e9cision.\n  <\/div>\n\n  <p>\n   Le suivi en temps r\u00e9el\n   d\u00e9pend toutefois\n   de la connectivit\u00e9,\n   de la synchronisation\n   et de la qualit\u00e9\n   des donn\u00e9es saisies.\n  <\/p>\n <\/div>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">03 \u00b7 Checklists num\u00e9riques<\/div>\n\n <h2>Standardiser les contr\u00f4les gr\u00e2ce aux listes de v\u00e9rification<\/h2>\n\n <p>\n Les checklists num\u00e9riques\n permettent de d\u00e9finir\n des points de contr\u00f4le\n communs\n \u00e0 plusieurs \u00e9quipes\n ou \u00e9tablissements.\n <\/p>\n\n <p>\n Chaque question\n peut comporter\n diff\u00e9rents types de r\u00e9ponses.\n <\/p>\n\n <div class=\"grid3\">\n  <div class=\"card\">\n   <span class=\"number\">01<\/span>\n   <h3>Conforme<\/h3>\n   <p>\n    Le crit\u00e8re\n    r\u00e9pond\n    aux exigences\n    d\u00e9finies.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">02<\/span>\n   <h3>Non conforme<\/h3>\n   <p>\n    Un \u00e9cart\n    est constat\u00e9\n    et doit \u00eatre\n    trait\u00e9.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">03<\/span>\n   <h3>Non applicable<\/h3>\n   <p>\n    Le crit\u00e8re\n    ne concerne pas\n    la situation\n    \u00e9valu\u00e9e.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Des champs compl\u00e9mentaires\n peuvent \u00eatre ajout\u00e9s :\n notes,\n photographies,\n mesures\n ou documents justificatifs.\n <\/p>\n\n <p>\n Les crit\u00e8res\n doivent \u00eatre formul\u00e9s\n de mani\u00e8re claire\n pour limiter\n les interpr\u00e9tations diff\u00e9rentes.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">04 \u00b7 Preuves photographiques<\/div>\n\n <h2>Documenter les constats avec des photos et des pi\u00e8ces justificatives<\/h2>\n\n <p>\n Une photographie\n peut compl\u00e9ter\n une observation\n en illustrant\n une situation pr\u00e9cise.\n <\/p>\n\n <p>\n Elle peut faciliter\n la compr\u00e9hension\n d&#8217;une anomalie\n et la pr\u00e9paration\n d&#8217;une action corrective.\n <\/p>\n\n <div class=\"grid\">\n  <div class=\"card\">\n   <h3>Constat initial<\/h3>\n   <p>\n    Documenter\n    la situation\n    au moment\n    du contr\u00f4le.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>Correction<\/h3>\n   <p>\n    Conserver\n    un justificatif\n    de l&#8217;action\n    r\u00e9alis\u00e9e.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>Historique<\/h3>\n   <p>\n    Retrouver\n    les \u00e9l\u00e9ments\n    associ\u00e9s\n    \u00e0 un contr\u00f4le.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>Communication<\/h3>\n   <p>\n    Faciliter\n    les \u00e9changes\n    entre responsables\n    et intervenants.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Les prises de vue\n doivent respecter\n les r\u00e8gles\n de confidentialit\u00e9\n et de protection\n des donn\u00e9es personnelles.\n <\/p>\n\n <p>\n Une photo\n ne constitue pas\n automatiquement\n une preuve suffisante :\n son contexte,\n sa date\n et son rattachement\n au contr\u00f4le\n restent importants.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">05 \u00b7 Non-conformit\u00e9s<\/div>\n\n <h2>Passer du constat \u00e0 la gestion structur\u00e9e des non-conformit\u00e9s<\/h2>\n\n <p>\n Une non-conformit\u00e9\n correspond\n au non-respect\n d&#8217;une exigence d\u00e9finie.\n <\/p>\n\n <p>\n Elle peut concerner\n un produit,\n un service,\n une proc\u00e9dure\n ou un r\u00e9sultat.\n <\/p>\n\n <ol class=\"steps\">\n  <li>\n   <div>\n    <strong>D\u00e9tecter l&#8217;\u00e9cart<\/strong>\n    Identifier\n    le crit\u00e8re\n    non respect\u00e9.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>D\u00e9crire la situation<\/strong>\n    Documenter\n    le constat\n    et ses cons\u00e9quences.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>\u00c9valuer la priorit\u00e9<\/strong>\n    Appr\u00e9cier\n    les risques\n    et l&#8217;urgence.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Attribuer un responsable<\/strong>\n    D\u00e9finir\n    qui doit\n    traiter l&#8217;\u00e9cart.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Suivre la r\u00e9solution<\/strong>\n    V\u00e9rifier\n    les actions\n    et leur efficacit\u00e9.\n   <\/div>\n  <\/li>\n <\/ol>\n\n <p>\n Une plateforme num\u00e9rique\n peut centraliser\n les non-conformit\u00e9s\n et faciliter\n leur suivi\n jusqu&#8217;\u00e0 leur cl\u00f4ture.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">06 \u00b7 Plans d&#8217;action<\/div>\n\n <h2>Pourquoi un contr\u00f4le qualit\u00e9 doit d\u00e9boucher sur des actions concr\u00e8tes<\/h2>\n\n <p>\n Un audit\n ne se termine pas\n n\u00e9cessairement\n lorsque le rapport\n est valid\u00e9.\n <\/p>\n\n <p>\n Les \u00e9carts constat\u00e9s\n peuvent n\u00e9cessiter\n des corrections,\n des analyses de causes\n et des actions correctives.\n <\/p>\n\n <div class=\"highlight\">\n  <h3>Exemple de traitement d&#8217;une non-conformit\u00e9<\/h3>\n\n  <p>\n   Lors d&#8217;un contr\u00f4le,\n   un responsable constate\n   qu&#8217;une proc\u00e9dure\n   n&#8217;a pas \u00e9t\u00e9 appliqu\u00e9e\n   conform\u00e9ment\n   aux exigences internes.\n  <\/p>\n\n  <p>\n   Le constat\n   est enregistr\u00e9\n   dans l&#8217;application\n   et attribu\u00e9\n   \u00e0 un responsable.\n  <\/p>\n\n  <p>\n   Une correction imm\u00e9diate\n   peut \u00eatre r\u00e9alis\u00e9e.\n   Si n\u00e9cessaire,\n   une analyse des causes\n   permet ensuite\n   de d\u00e9finir\n   une action corrective\n   visant \u00e0 \u00e9viter\n   la r\u00e9p\u00e9tition\n   du probl\u00e8me.\n  <\/p>\n\n  <p>\n   La cl\u00f4ture\n   intervient\n   apr\u00e8s v\u00e9rification\n   des actions\n   et de leur efficacit\u00e9,\n   selon les r\u00e8gles\n   de l&#8217;organisation.\n  <\/p>\n <\/div>\n\n <p>\n La distinction\n entre correction imm\u00e9diate\n et action corrective\n est importante\n dans les d\u00e9marches\n de management\n de la qualit\u00e9.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">07 \u00b7 Tra\u00e7abilit\u00e9 qualit\u00e9<\/div>\n\n <h2>Conserver un historique fiable des contr\u00f4les et des d\u00e9cisions<\/h2>\n\n <p>\n La tra\u00e7abilit\u00e9\n permet de retrouver\n les informations\n relatives\n \u00e0 une op\u00e9ration\n ou \u00e0 une d\u00e9cision.\n <\/p>\n\n <p>\n Un logiciel qualit\u00e9\n peut enregistrer\n plusieurs \u00e9l\u00e9ments.\n <\/p>\n\n <div class=\"chips\">\n  <span class=\"chip\">Date du contr\u00f4le<\/span>\n  <span class=\"chip\">Auditeur<\/span>\n  <span class=\"chip\">Site<\/span>\n  <span class=\"chip\">Crit\u00e8res \u00e9valu\u00e9s<\/span>\n  <span class=\"chip\">R\u00e9sultats<\/span>\n  <span class=\"chip\">Justificatifs<\/span>\n  <span class=\"chip\">Actions<\/span>\n  <span class=\"chip\">Historique<\/span>\n <\/div>\n\n <p>\n Cette tra\u00e7abilit\u00e9\n peut \u00eatre utile\n pour les audits internes,\n les contr\u00f4les\n et les revues\n de management.\n <\/p>\n\n <p>\n Elle doit s&#8217;accompagner\n d&#8217;une gestion adapt\u00e9e\n des droits d&#8217;acc\u00e8s,\n des modifications\n et de la conservation\n des donn\u00e9es.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">08 \u00b7 Tableaux de bord<\/div>\n\n <h2>Transformer les r\u00e9sultats d&#8217;audit en indicateurs de pilotage<\/h2>\n\n <p>\n Les tableaux de bord\n peuvent aider\n les responsables\n \u00e0 identifier\n les tendances\n et les points\n n\u00e9cessitant\n une attention particuli\u00e8re.\n <\/p>\n\n <div class=\"table-wrap\">\n  <table>\n   <thead>\n    <tr>\n     <th>Indicateur<\/th>\n     <th>Utilit\u00e9<\/th>\n    <\/tr>\n   <\/thead>\n   <tbody>\n    <tr>\n     <td><strong>Taux de conformit\u00e9<\/strong><\/td>\n     <td>Suivre les r\u00e9sultats selon une m\u00e9thode de calcul d\u00e9finie<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Non-conformit\u00e9s ouvertes<\/strong><\/td>\n     <td>Identifier les \u00e9carts encore \u00e0 traiter<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>D\u00e9lai de traitement<\/strong><\/td>\n     <td>Mesurer le temps n\u00e9cessaire \u00e0 la r\u00e9solution<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Actions en retard<\/strong><\/td>\n     <td>Rep\u00e9rer les \u00e9ch\u00e9ances d\u00e9pass\u00e9es<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>R\u00e9currence<\/strong><\/td>\n     <td>Identifier les probl\u00e8mes qui se r\u00e9p\u00e8tent<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Couverture des audits<\/strong><\/td>\n     <td>V\u00e9rifier la r\u00e9alisation du programme de contr\u00f4le<\/td>\n    <\/tr>\n   <\/tbody>\n  <\/table>\n <\/div>\n\n <p>\n Les indicateurs\n doivent \u00eatre interpr\u00e9t\u00e9s\n en tenant compte\n du nombre de contr\u00f4les,\n de leur p\u00e9rim\u00e8tre\n et des crit\u00e8res\n utilis\u00e9s.\n <\/p>\n\n <p>\n Un taux \u00e9lev\u00e9\n ne signifie pas\n automatiquement\n que tous les risques\n sont ma\u00eetris\u00e9s.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">09 \u00b7 Gestion multisite<\/div>\n\n <h2>Comparer les r\u00e9sultats qualit\u00e9 entre plusieurs \u00e9tablissements<\/h2>\n\n <p>\n Les organisations multisites\n peuvent avoir besoin\n d&#8217;une vision consolid\u00e9e\n de leurs contr\u00f4les.\n <\/p>\n\n <p>\n Une plateforme commune\n peut faciliter\n le d\u00e9ploiement\n de r\u00e9f\u00e9rentiels\n et la comparaison\n des r\u00e9sultats.\n <\/p>\n\n <div class=\"grid\">\n  <div class=\"card\">\n   <h3>R\u00e9f\u00e9rentiels communs<\/h3>\n   <p>\n    D\u00e9finir\n    des crit\u00e8res\n    partag\u00e9s\n    entre \u00e9tablissements.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>R\u00e9sultats par site<\/h3>\n   <p>\n    Analyser\n    les performances\n    selon les p\u00e9rim\u00e8tres.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>Suivi centralis\u00e9<\/h3>\n   <p>\n    Consulter\n    les non-conformit\u00e9s\n    et les actions.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>Am\u00e9lioration continue<\/h3>\n   <p>\n    Partager\n    les bonnes pratiques\n    entre \u00e9quipes.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Les comparaisons\n ne sont pertinentes\n que si les m\u00e9thodes\n et les conditions\n de contr\u00f4le\n sont suffisamment homog\u00e8nes.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">10 \u00b7 ISO 9001<\/div>\n\n <h2>Comment la digitalisation peut soutenir une d\u00e9marche ISO 9001<\/h2>\n\n <p>\n ISO 9001\n d\u00e9finit des exigences\n relatives\n aux syst\u00e8mes\n de management\n de la qualit\u00e9.\n <\/p>\n\n <p>\n Elle met notamment\n l&#8217;accent\n sur l&#8217;approche processus,\n la ma\u00eetrise\n des informations document\u00e9es,\n l&#8217;\u00e9valuation\n des performances\n et l&#8217;am\u00e9lioration.\n <\/p>\n\n <p>\n Un logiciel qualit\u00e9\n peut soutenir\n plusieurs activit\u00e9s\n li\u00e9es \u00e0 ces exigences.\n <\/p>\n\n <div class=\"table-wrap\">\n  <table>\n   <thead>\n    <tr>\n     <th>Activit\u00e9<\/th>\n     <th>Contribution possible du num\u00e9rique<\/th>\n    <\/tr>\n   <\/thead>\n   <tbody>\n    <tr>\n     <td><strong>Audits internes<\/strong><\/td>\n     <td>Planification, checklists et rapports<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Informations document\u00e9es<\/strong><\/td>\n     <td>Gestion des versions et acc\u00e8s<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Non-conformit\u00e9s<\/strong><\/td>\n     <td>Enregistrement et suivi des traitements<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Actions correctives<\/strong><\/td>\n     <td>Responsables, \u00e9ch\u00e9ances et v\u00e9rification<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>\u00c9valuation des performances<\/strong><\/td>\n     <td>Indicateurs et analyses<\/td>\n    <\/tr>\n   <\/tbody>\n  <\/table>\n <\/div>\n\n <div class=\"highlight\">\n  <h3>Un point essentiel<\/h3>\n  <p>\n   L&#8217;utilisation\n   d&#8217;un logiciel\n   ne garantit pas\n   la conformit\u00e9\n   \u00e0 ISO 9001.\n  <\/p>\n  <p>\n   La certification\n   concerne\n   le syst\u00e8me\n   de management\n   de l&#8217;organisation,\n   et non\n   la simple pr\u00e9sence\n   d&#8217;un outil num\u00e9rique.\n  <\/p>\n <\/div>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">11 \u00b7 Secteurs concern\u00e9s<\/div>\n\n <h2>Quels secteurs b\u00e9n\u00e9ficient des audits et contr\u00f4les qualit\u00e9 digitalis\u00e9s ?<\/h2>\n\n <div class=\"grid\">\n  <div class=\"card\">\n   <h3>Industrie<\/h3>\n   <p>\n    Contr\u00f4les de production,\n    inspections,\n    suivi des \u00e9carts\n    et am\u00e9lioration\n    des processus.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>Sant\u00e9 et m\u00e9dico-social<\/h3>\n   <p>\n    Audits internes,\n    hygi\u00e8ne,\n    contr\u00f4les\n    et suivi\n    des actions.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>H\u00f4tellerie et propret\u00e9<\/h3>\n   <p>\n    Contr\u00f4les\n    des prestations,\n    inspections\n    et qualit\u00e9\n    de service.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <h3>Collectivit\u00e9s et immobilier<\/h3>\n   <p>\n    V\u00e9rification\n    des prestations,\n    contr\u00f4les techniques\n    et suivi\n    des prestataires.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Les r\u00e9f\u00e9rentiels\n et obligations\n doivent \u00eatre adapt\u00e9s\n aux exigences\n propres \u00e0 chaque activit\u00e9.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">12 \u00b7 Mobilit\u00e9 et QR codes<\/div>\n\n <h2>R\u00e9aliser les contr\u00f4les directement sur le terrain<\/h2>\n\n <p>\n Les applications mobiles\n permettent\n aux contr\u00f4leurs\n de renseigner\n leurs observations\n au plus pr\u00e8s\n des op\u00e9rations.\n <\/p>\n\n <p>\n Un QR code\n associ\u00e9\n \u00e0 un \u00e9quipement\n ou \u00e0 un local\n peut faciliter\n l&#8217;acc\u00e8s\n \u00e0 la checklist\n correspondante.\n <\/p>\n\n <div class=\"grid3\">\n  <div class=\"card\">\n   <span class=\"number\">01<\/span>\n   <h3>Identifier<\/h3>\n   <p>\n    Scanner\n    le QR code\n    du local\n    ou de l&#8217;\u00e9quipement.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">02<\/span>\n   <h3>Contr\u00f4ler<\/h3>\n   <p>\n    Compl\u00e9ter\n    la checklist\n    et les observations.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">03<\/span>\n   <h3>Transmettre<\/h3>\n   <p>\n    Enregistrer\n    les r\u00e9sultats\n    et d\u00e9clencher\n    les suites pr\u00e9vues.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Dans les zones\n o\u00f9 la connexion\n est limit\u00e9e,\n un fonctionnement\n hors ligne\n peut \u00eatre utile,\n sous r\u00e9serve\n des capacit\u00e9s\n de la solution.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">13 \u00b7 Cybers\u00e9curit\u00e9<\/div>\n\n <h2>Prot\u00e9ger les donn\u00e9es et les preuves d&#8217;audit<\/h2>\n\n <p>\n Les donn\u00e9es\n de contr\u00f4le qualit\u00e9\n peuvent contenir\n des informations\n sensibles\n sur les processus,\n les installations\n ou les personnes.\n <\/p>\n\n <p>\n Leur protection\n n\u00e9cessite\n des mesures\n adapt\u00e9es.\n <\/p>\n\n <div class=\"chips\">\n  <span class=\"chip\">Gestion des r\u00f4les<\/span>\n  <span class=\"chip\">Authentification<\/span>\n  <span class=\"chip\">Journalisation<\/span>\n  <span class=\"chip\">Sauvegardes<\/span>\n  <span class=\"chip\">Confidentialit\u00e9<\/span>\n  <span class=\"chip\">Conservation<\/span>\n <\/div>\n\n <p>\n Les photographies\n doivent \u00eatre limit\u00e9es\n \u00e0 ce qui est n\u00e9cessaire\n au contr\u00f4le.\n <\/p>\n\n <p>\n Les droits d&#8217;acc\u00e8s\n doivent \u00eatre d\u00e9finis\n selon les responsabilit\u00e9s\n et r\u00e9vis\u00e9s r\u00e9guli\u00e8rement.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">14 \u00b7 Retour sur investissement<\/div>\n\n <h2>Comment mesurer les b\u00e9n\u00e9fices d&#8217;un logiciel de contr\u00f4le qualit\u00e9 ?<\/h2>\n\n <p>\n La digitalisation\n peut r\u00e9duire\n certaines t\u00e2ches\n administratives\n et faciliter\n la coordination\n des actions.\n <\/p>\n\n <p>\n Les b\u00e9n\u00e9fices\n doivent \u00eatre mesur\u00e9s\n \u00e0 partir\n de situations comparables.\n <\/p>\n\n <div class=\"grid3\">\n  <div class=\"card\">\n   <span class=\"number\">01<\/span>\n   <h3>Productivit\u00e9<\/h3>\n   <p>\n    Temps consacr\u00e9\n    aux contr\u00f4les,\n    rapports\n    et consolidations.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">02<\/span>\n   <h3>R\u00e9activit\u00e9<\/h3>\n   <p>\n    D\u00e9lais\n    de signalement\n    et de traitement\n    des \u00e9carts.\n   <\/p>\n  <\/div>\n  <div class=\"card\">\n   <span class=\"number\">03<\/span>\n   <h3>Fiabilit\u00e9<\/h3>\n   <p>\n    Compl\u00e9tude\n    des informations\n    et qualit\u00e9\n    du suivi.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Les co\u00fbts\n de licences,\n d&#8217;\u00e9quipements,\n de param\u00e9trage,\n de formation\n et de support\n doivent \u00e9galement\n \u00eatre int\u00e9gr\u00e9s\n au calcul.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">15 \u00b7 M\u00e9thodologie<\/div>\n\n <h2>Sept \u00e9tapes pour r\u00e9ussir la digitalisation des audits et contr\u00f4les qualit\u00e9<\/h2>\n\n <ol class=\"steps\">\n  <li>\n   <div>\n    <strong>Analyser les pratiques existantes<\/strong>\n    Identifier\n    les contr\u00f4les,\n    les supports\n    et les difficult\u00e9s.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>D\u00e9finir les r\u00e9f\u00e9rentiels<\/strong>\n    Clarifier\n    les exigences\n    et les crit\u00e8res\n    d&#8217;\u00e9valuation.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Construire les checklists<\/strong>\n    Formuler\n    des questions\n    simples\n    et v\u00e9rifiables.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Organiser les responsabilit\u00e9s<\/strong>\n    D\u00e9finir\n    les auditeurs,\n    responsables\n    et circuits\n    de validation.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>R\u00e9aliser un pilote<\/strong>\n    Tester\n    sur un service\n    ou un \u00e9tablissement.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Former les collaborateurs<\/strong>\n    Expliquer\n    les outils,\n    les crit\u00e8res\n    et les proc\u00e9dures.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Mesurer et am\u00e9liorer<\/strong>\n    Suivre\n    les r\u00e9sultats\n    et ajuster\n    les pratiques.\n   <\/div>\n  <\/li>\n <\/ol>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">FAQ \u00b7 Contr\u00f4le qualit\u00e9 digitalis\u00e9<\/div>\n\n <h2>Questions fr\u00e9quentes sur la digitalisation du contr\u00f4le qualit\u00e9<\/h2>\n\n <div class=\"faq-item\">\n  <h3>Qu&#8217;est-ce qu&#8217;un audit num\u00e9rique ?<\/h3>\n  <p>\n   Un audit num\u00e9rique\n   utilise\n   une application\n   pour organiser,\n   r\u00e9aliser\n   et documenter\n   les v\u00e9rifications.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Pourquoi remplacer les formulaires papier ?<\/h3>\n  <p>\n   Pour faciliter\n   la centralisation\n   des r\u00e9sultats,\n   la tra\u00e7abilit\u00e9\n   et le suivi\n   des actions,\n   lorsque les besoins\n   le justifient.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Comment g\u00e9rer les non-conformit\u00e9s avec un logiciel ?<\/h3>\n  <p>\n   Le logiciel\n   peut enregistrer\n   les \u00e9carts,\n   attribuer\n   des responsables,\n   suivre les \u00e9ch\u00e9ances\n   et conserver\n   les justificatifs.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Peut-on r\u00e9aliser des audits sur tablette ?<\/h3>\n  <p>\n   Oui,\n   lorsque la solution\n   est compatible.\n   Les contr\u00f4les\n   peuvent \u00eatre r\u00e9alis\u00e9s\n   directement\n   sur le terrain.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Un logiciel de contr\u00f4le qualit\u00e9 permet-il d&#8217;obtenir ISO 9001 ?<\/h3>\n  <p>\n   Non.\n   Il peut soutenir\n   la d\u00e9marche qualit\u00e9,\n   mais la conformit\u00e9\n   \u00e0 ISO 9001\n   d\u00e9pend du syst\u00e8me\n   de management\n   de l&#8217;organisation.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Peut-on comparer les r\u00e9sultats de plusieurs sites ?<\/h3>\n  <p>\n   Oui,\n   si les r\u00e9f\u00e9rentiels,\n   les m\u00e9thodes\n   et les donn\u00e9es\n   sont suffisamment\n   coh\u00e9rents.\n  <\/p>\n <\/div>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">Conclusion \u00b7 Analyse DNTLAB<\/div>\n\n <h2>La qualit\u00e9 digitalis\u00e9e doit devenir un outil de d\u00e9cision et d&#8217;am\u00e9lioration continue<\/h2>\n\n <div class=\"closing\">\n  <p>\n   Les audits\n   et contr\u00f4les qualit\u00e9\n   digitalis\u00e9s\n   peuvent transformer\n   la mani\u00e8re\n   dont les organisations\n   observent,\n   documentent\n   et am\u00e9liorent\n   leurs processus.\n  <\/p>\n\n  <p>\n   Les checklists num\u00e9riques,\n   les preuves photographiques,\n   la gestion\n   des non-conformit\u00e9s\n   et les tableaux de bord\n   facilitent\n   la circulation\n   des informations.\n  <\/p>\n\n  <p>\n   Mais la technologie\n   ne remplace pas\n   l&#8217;expertise\n   des auditeurs,\n   la rigueur\n   des r\u00e9f\u00e9rentiels\n   ni la responsabilit\u00e9\n   des managers.\n  <\/p>\n\n  <p>\n   <strong>\n    Une d\u00e9marche qualit\u00e9\n    r\u00e9ellement performante\n    ne consiste pas\n    \u00e0 multiplier\n    les contr\u00f4les,\n    mais \u00e0 utiliser\n    leurs r\u00e9sultats\n    pour pr\u00e9venir\n    les probl\u00e8mes\n    et am\u00e9liorer\n    les pratiques.\n   <\/strong>\n  <\/p>\n <\/div>\n<\/section>\n\n<div class=\"dark\">\n <div class=\"big\">\n  Contr\u00f4ler.\n  Comprendre.\n  Corriger.\n  V\u00e9rifier.\n  Am\u00e9liorer.\n <\/div>\n\n <p>\n  C&#8217;est cette continuit\u00e9\n  qui transforme\n  les audits num\u00e9riques\n  en v\u00e9ritable\n  levier de performance.\n <\/p>\n<\/div>\n\n<section class=\"section\">\n <div class=\"kicker\">Ressources utiles<\/div>\n\n <h2>Pour approfondir les d\u00e9marches qualit\u00e9<\/h2>\n\n <p>\n  <a href=\"https:\/\/www.iso.org\/\"\n     target=\"_blank\"\n     rel=\"noopener noreferrer\">\n   ISO \u2014 Organisation internationale de normalisation\n  <\/a>\n <\/p>\n\n <p>\n  <a href=\"https:\/\/www.snv.ch\/\"\n     target=\"_blank\"\n     rel=\"noopener noreferrer\">\n   SNV \u2014 Association suisse de normalisation\n  <\/a>\n <\/p>\n\n <p>\n  <a href=\"https:\/\/www.sas.admin.ch\/\"\n     target=\"_blank\"\n     rel=\"noopener noreferrer\">\n   Service d&#8217;accr\u00e9ditation suisse\n  <\/a>\n <\/p>\n<\/section>\n\n<footer class=\"footer\">\n <strong>DNTLAB.CH<\/strong>\n\n <p>\n  Le m\u00e9dia suisse consacr\u00e9\n  \u00e0 la transformation num\u00e9rique,\n  \u00e0 la qualit\u00e9,\n  \u00e0 l&#8217;innovation\n  et \u00e0 la modernisation\n  des organisations.\n <\/p>\n\n <p>\n  <a href=\"https:\/\/dntlab.ch\/ro\/\"\n     target=\"_blank\"\n     rel=\"noopener noreferrer\">\n   D\u00e9couvrir DNTLAB.ch\n  <\/a>\n <\/p>\n<\/footer>\n\n<p class=\"fine\">\n DNTLAB \u00b7 Qualit\u00e9 &#038; transformation num\u00e9rique \u00b7\n Novembre 2026.\n Article d&#8217;analyse g\u00e9n\u00e9rale.\n Les r\u00e9sultats\n des solutions num\u00e9riques\n d\u00e9pendent\n des processus,\n des r\u00e9f\u00e9rentiels\n et des conditions\n de d\u00e9ploiement.\n<\/p>\n\n<\/div>\n<\/article>","protected":false},"excerpt":{"rendered":"<p>DNTLAB \u00b7 QUALIT\u00c9 &#038; TRANSFORMATION NUM\u00c9RIQUE Audits et contr\u00f4les qualit\u00e9 digitalis\u00e9s : comment passer des formulaires papier au pilotage en temps r\u00e9el Checklists num\u00e9riques, preuves photographiques, suivi des non-conformit\u00e9s et plans d&#8217;action : pourquoi les organisations modernisent leurs d\u00e9marches qualit\u00e9. SUISSE \u00b7 DIGITALISATION CONTR\u00d4LE QUALIT\u00c9 \u00b7 AUDIT NUM\u00c9RIQUE \u00b7 NON-CONFORMIT\u00c9S \u00b7 ISO 9001 La qualit\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1032,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","footnotes":""},"categories":[3,4],"tags":[],"class_list":["post-52","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economy","category-politics"],"_links":{"self":[{"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/posts\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":2,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/posts\/52\/revisions"}],"predecessor-version":[{"id":1034,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/posts\/52\/revisions\/1034"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/media\/1032"}],"wp:attachment":[{"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/media?parent=52"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/categories?post=52"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/tags?post=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}