{"id":502,"date":"2023-11-16T21:05:22","date_gmt":"2023-11-16T21:05:22","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/daily-news\/?p=502"},"modified":"2026-11-05T23:26:31","modified_gmt":"2026-11-05T23:26:31","slug":"risus-pretium-quam-vulputate-dignissim-suspendisse","status":"publish","type":"post","link":"https:\/\/dntlab.ch\/ro\/risus-pretium-quam-vulputate-dignissim-suspendisse\/","title":{"rendered":"H\u00f4tellerie connect\u00e9e : comment la digitalisation transforme les services et l&#8217;exp\u00e9rience client"},"content":{"rendered":"<style>\n.dnt-hotel{\n --navy:#061827;\n --cyan:#00b9da;\n --ink:#193246;\n --muted:#53697b;\n --line:#dce8ee;\n max-width:1120px;\n margin:0 auto;\n background:#fff;\n color:var(--ink);\n font:16px\/1.85 \"Segoe UI\",Arial,sans-serif;\n}\n.dnt-hotel *{box-sizing:border-box}\n.dnt-hotel h1,.dnt-hotel h2,.dnt-hotel h3{\n line-height:1.22;\n letter-spacing:-.025em;\n}\n.dnt-hotel h2{\n color:var(--navy);\n 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flex-shrink:0;\n}\n.dnt-hotel .steps strong{display:block}\n.dnt-hotel .closing{\n background:#f0f7fa;\n border-radius:17px;\n padding:42px;\n}\n.dnt-hotel .faq-item{\n padding:22px 0;\n border-bottom:1px solid var(--line);\n}\n.dnt-hotel .faq-item h3{font-size:18px}\n.dnt-hotel .faq-item p{margin:0}\n.dnt-hotel .footer{\n background:#071b2e;\n color:#d7e9f2;\n border-radius:15px;\n padding:35px;\n margin-top:50px;\n}\n.dnt-hotel .footer strong{color:#fff}\n.dnt-hotel .footer a{color:#62dceb}\n.dnt-hotel .fine{\n font-size:12px;\n color:#758693;\n margin-top:22px;\n}\n@media(max-width:760px){\n .dnt-hotel .hero{padding:45px 25px}\n .dnt-hotel .body{padding:35px 19px}\n .dnt-hotel .grid,.dnt-hotel .grid3{\n  grid-template-columns:1fr;\n }\n .dnt-hotel .section{margin:48px 0}\n .dnt-hotel .dark,.dnt-hotel .closing{padding:27px}\n .dnt-hotel .quote{padding:25px}\n}\n<\/style>\n\n<article class=\"dnt-hotel\">\n\n<header class=\"hero\">\n <span class=\"eyebrow\">\n  DNTLAB \u00b7 H\u00d4TELLERIE &#038; INNOVATION\n <\/span>\n\n <h1>\n  H\u00f4tellerie connect\u00e9e :\n  <span>comment la digitalisation\n  transforme les services\n  et l&#8217;exp\u00e9rience client<\/span>\n <\/h1>\n\n <p>\n  Gestion des chambres,\n  coordination du housekeeping,\n  maintenance,\n  conciergerie et satisfaction :\n  les technologies num\u00e9riques\n  red\u00e9finissent les standards\n  de l&#8217;hospitalit\u00e9.\n <\/p>\n\n <div class=\"meta\">\n  SUISSE \u00b7 DIGITALISATION H\u00d4TELLERIE \u00b7\n  H\u00d4TEL CONNECT\u00c9 \u00b7 HOUSEKEEPING DIGITAL \u00b7\n  EXP\u00c9RIENCE CLIENT\n <\/div>\n<\/header>\n\n<div class=\"body\">\n\n<p class=\"lead\">\nDans l&#8217;h\u00f4tellerie suisse,\nla qualit\u00e9 de l&#8217;accueil,\nla propret\u00e9 des chambres,\nla r\u00e9activit\u00e9 des \u00e9quipes\net la personnalisation\ndes services constituent\ndes \u00e9l\u00e9ments essentiels\nde l&#8217;exp\u00e9rience client.\n<\/p>\n\n<p>\nAujourd&#8217;hui,\nles technologies num\u00e9riques\nouvrent de nouvelles possibilit\u00e9s\npour am\u00e9liorer\nla coordination\nentre les services,\nsimplifier les op\u00e9rations\net renforcer\nle suivi des prestations.\n<\/p>\n\n<p>\nLogiciels de gestion h\u00f4teli\u00e8re,\napplications mobiles,\nQR codes,\noutils de maintenance,\nconciergerie num\u00e9rique\net questionnaires\nde satisfaction :\nles solutions se multiplient.\n<\/p>\n\n<p>\n<strong>\nL&#8217;enjeu n&#8217;est pas\nde remplacer\nl&#8217;hospitalit\u00e9 humaine\npar des \u00e9crans,\nmais de permettre\naux professionnels\nde consacrer davantage\nde temps\n\u00e0 la qualit\u00e9\ndu service.\n<\/strong>\n<\/p>\n\n<blockquote class=\"quote\">\n \u00ab Dans un h\u00f4tel connect\u00e9,\n la technologie doit rester discr\u00e8te\n pour que l&#8217;attention\n port\u00e9e au client\n demeure au premier plan. \u00bb\n<\/blockquote>\n\n<section class=\"section\">\n <div class=\"kicker\">01 \u00b7 Transformation h\u00f4teli\u00e8re<\/div>\n\n <h2>Pourquoi les h\u00f4tels suisses investissent dans la digitalisation<\/h2>\n\n <p>\n Les \u00e9tablissements h\u00f4teliers\n doivent g\u00e9rer\n des op\u00e9rations nombreuses,\n souvent simultan\u00e9es,\n avec des \u00e9quipes\n r\u00e9parties entre\n plusieurs services.\n <\/p>\n\n <p>\n La r\u00e9ception,\n le housekeeping,\n la maintenance,\n la restauration\n et la conciergerie\n doivent partager\n des informations fiables\n pour assurer\n la continuit\u00e9 du service.\n <\/p>\n\n <div class=\"grid\">\n  <div class=\"card\">\n   <span class=\"number\">01<\/span>\n   <h3>Coordination<\/h3>\n   <p>\n    Am\u00e9liorer\n    la circulation\n    des informations\n    entre les \u00e9quipes.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">02<\/span>\n   <h3>R\u00e9activit\u00e9<\/h3>\n   <p>\n    R\u00e9duire\n    les d\u00e9lais\n    de transmission\n    et de traitement\n    des demandes.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">03<\/span>\n   <h3>Tra\u00e7abilit\u00e9<\/h3>\n   <p>\n    Documenter\n    les interventions,\n    les contr\u00f4les\n    et les anomalies.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">04<\/span>\n   <h3>Exp\u00e9rience client<\/h3>\n   <p>\n    Am\u00e9liorer\n    la disponibilit\u00e9\n    des services\n    et la satisfaction.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n La transformation num\u00e9rique\n peut concerner\n aussi bien\n un h\u00f4tel ind\u00e9pendant\n qu&#8217;un groupe\n multi-\u00e9tablissements.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">02 \u00b7 Gestion des chambres<\/div>\n\n <h2>Une meilleure visibilit\u00e9 sur l&#8217;\u00e9tat des chambres<\/h2>\n\n <p>\n La gestion des chambres\n constitue l&#8217;un des processus\n les plus sensibles\n de l&#8217;exploitation h\u00f4teli\u00e8re.\n <\/p>\n\n <p>\n Entre les d\u00e9parts,\n les arriv\u00e9es,\n les nettoyages\n et les interventions\n techniques,\n les informations\n doivent circuler rapidement.\n <\/p>\n\n <p>\n Une application connect\u00e9e\n peut permettre\n aux \u00e9quipes autoris\u00e9es\n de consulter\n et de mettre \u00e0 jour\n l&#8217;\u00e9tat op\u00e9rationnel\n des chambres.\n <\/p>\n\n <div class=\"chips\">\n  <span class=\"chip\">Chambre \u00e0 nettoyer<\/span>\n  <span class=\"chip\">Nettoyage en cours<\/span>\n  <span class=\"chip\">Chambre pr\u00eate<\/span>\n  <span class=\"chip\">Contr\u00f4le effectu\u00e9<\/span>\n  <span class=\"chip\">Maintenance n\u00e9cessaire<\/span>\n  <span class=\"chip\">Chambre indisponible<\/span>\n <\/div>\n\n <p>\n Selon les syst\u00e8mes,\n les informations\n peuvent \u00eatre synchronis\u00e9es\n avec le logiciel\n de gestion h\u00f4teli\u00e8re,\n ou PMS.\n <\/p>\n\n <div class=\"dark\">\n  <div class=\"big\">\n   Une information fiable\n   sur l&#8217;\u00e9tat des chambres\n   peut am\u00e9liorer\n   la coordination\n   entre la r\u00e9ception\n   et le housekeeping.\n  <\/div>\n\n  <p>\n   L&#8217;objectif est de limiter\n   les \u00e9changes dispers\u00e9s\n   et les incompr\u00e9hensions\n   op\u00e9rationnelles.\n  <\/p>\n <\/div>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">03 \u00b7 Housekeeping digital<\/div>\n\n <h2>Le housekeeping devient plus structur\u00e9, mobile et tra\u00e7able<\/h2>\n\n <p>\n Les \u00e9quipes d&#8217;\u00e9tage\n jouent un r\u00f4le d\u00e9terminant\n dans la qualit\u00e9\n de l&#8217;exp\u00e9rience client.\n <\/p>\n\n <p>\n La digitalisation\n peut faciliter\n   la consultation\n des t\u00e2ches,\n la validation\n des prestations\n et le signalement\n des anomalies.\n <\/p>\n\n <ol class=\"steps\">\n  <li>\n   <div>\n    <strong>Consulter les chambres attribu\u00e9es<\/strong>\n    Acc\u00e9der\n    \u00e0 la liste\n    des interventions\n    pr\u00e9vues.\n   <\/div>\n  <\/li>\n\n  <li>\n   <div>\n    <strong>Identifier la chambre<\/strong>\n    Utiliser une application,\n    un QR code\n    ou un identifiant.\n   <\/div>\n  <\/li>\n\n  <li>\n   <div>\n    <strong>R\u00e9aliser le nettoyage<\/strong>\n    Suivre les consignes\n    et les prestations\n    d\u00e9finies.\n   <\/div>\n  <\/li>\n\n  <li>\n   <div>\n    <strong>D\u00e9clarer une anomalie<\/strong>\n    Signaler un \u00e9quipement\n    d\u00e9fectueux\n    ou un besoin\n    d&#8217;intervention.\n   <\/div>\n  <\/li>\n\n  <li>\n   <div>\n    <strong>Valider la prestation<\/strong>\n    Mettre \u00e0 jour\n    le statut\n    et transmettre\n    l&#8217;information.\n   <\/div>\n  <\/li>\n <\/ol>\n\n <p>\n Cette approche\n peut faciliter\n le travail\n des gouvernantes,\n des responsables d&#8217;\u00e9tage\n et des \u00e9quipes\n de contr\u00f4le qualit\u00e9.\n <\/p>\n\n <p>\n Elle doit cependant\n rester simple\n et adapt\u00e9e\n aux contraintes\n de mobilit\u00e9\n et de temps.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">04 \u00b7 Contr\u00f4le qualit\u00e9<\/div>\n\n <h2>Des standards de propret\u00e9 mieux document\u00e9s<\/h2>\n\n <p>\n La qualit\u00e9\n d&#8217;une chambre\n ne d\u00e9pend pas\n uniquement\n de la r\u00e9alisation\n du nettoyage.\n <\/p>\n\n <p>\n Elle repose aussi\n sur des contr\u00f4les\n et sur la capacit\u00e9\n \u00e0 corriger rapidement\n les \u00e9carts constat\u00e9s.\n <\/p>\n\n <div class=\"grid\">\n  <div class=\"card\">\n   <h3>Grilles de contr\u00f4le<\/h3>\n   <p>\n    V\u00e9rification\n    des \u00e9l\u00e9ments\n    d\u00e9finis\n    par l&#8217;\u00e9tablissement.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <h3>Non-conformit\u00e9s<\/h3>\n   <p>\n    Enregistrement\n    et suivi\n    des anomalies\n    observ\u00e9es.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <h3>Actions correctives<\/h3>\n   <p>\n    Attribution\n    et suivi\n    des corrections\n    n\u00e9cessaires.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <h3>Indicateurs<\/h3>\n   <p>\n    Analyse\n    des \u00e9carts\n    r\u00e9currents\n    et des tendances.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Une tra\u00e7abilit\u00e9\n bien con\u00e7ue\n peut contribuer\n \u00e0 am\u00e9liorer\n la r\u00e9gularit\u00e9\n des prestations\n et la transmission\n des consignes.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">05 \u00b7 Maintenance h\u00f4teli\u00e8re<\/div>\n\n <h2>Signaler et traiter plus rapidement les anomalies techniques<\/h2>\n\n <p>\n Une panne\n de climatisation,\n un probl\u00e8me\n d&#8217;\u00e9clairage,\n un \u00e9quipement\n sanitaire d\u00e9fectueux\n ou une serrure\n n\u00e9cessitant une intervention\n peut affecter\n le confort du client.\n <\/p>\n\n <p>\n Les outils num\u00e9riques\n de maintenance\n permettent\n de centraliser\n les demandes\n et de suivre\n leur traitement.\n <\/p>\n\n <div class=\"grid3\">\n  <div class=\"card\">\n   <span class=\"number\">01<\/span>\n   <h3>Signalement<\/h3>\n   <p>\n    D\u00e9claration\n    d&#8217;un incident\n    par les \u00e9quipes.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">02<\/span>\n   <h3>Intervention<\/h3>\n   <p>\n    Attribution\n    et planification\n    de la demande.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">03<\/span>\n   <h3>Suivi<\/h3>\n   <p>\n    Historique\n    des actions\n    et cl\u00f4ture\n    de l&#8217;incident.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Une GMAO\n adapt\u00e9e \u00e0 l&#8217;h\u00f4tellerie\n peut \u00e9galement\n aider \u00e0 planifier\n la maintenance\n pr\u00e9ventive\n des installations.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">06 \u00b7 Conciergerie num\u00e9rique<\/div>\n\n <h2>Des services accessibles directement depuis le smartphone du client<\/h2>\n\n <p>\n Les solutions\n de conciergerie num\u00e9rique\n peuvent faciliter\n l&#8217;acc\u00e8s\n aux informations\n et aux services\n propos\u00e9s par l&#8217;h\u00f4tel.\n <\/p>\n\n <p>\n Un QR code\n plac\u00e9 dans la chambre\n peut permettre\n d&#8217;ouvrir\n une interface web\n sans installation\n d&#8217;application.\n <\/p>\n\n <div class=\"chips\">\n  <span class=\"chip\">Informations pratiques<\/span>\n  <span class=\"chip\">Horaires des services<\/span>\n  <span class=\"chip\">Restauration<\/span>\n  <span class=\"chip\">Demandes de prestations<\/span>\n  <span class=\"chip\">Activit\u00e9s locales<\/span>\n  <span class=\"chip\">Contact r\u00e9ception<\/span>\n <\/div>\n\n <p>\n La conciergerie num\u00e9rique\n ne doit pas n\u00e9cessairement\n remplacer\n les \u00e9changes humains.\n <\/p>\n\n <p>\n Elle peut compl\u00e9ter\n les services traditionnels\n et offrir\n un canal suppl\u00e9mentaire\n aux clients\n qui le souhaitent.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">07 \u00b7 Exp\u00e9rience client<\/div>\n\n <h2>Une exp\u00e9rience plus fluide avant, pendant et apr\u00e8s le s\u00e9jour<\/h2>\n\n <p>\n L&#8217;exp\u00e9rience client\n ne commence pas\n \u00e0 l&#8217;arriv\u00e9e\n dans l&#8217;\u00e9tablissement.\n <\/p>\n\n <p>\n Elle englobe\n la r\u00e9servation,\n la pr\u00e9paration du s\u00e9jour,\n l&#8217;accueil,\n l&#8217;utilisation\n des services\n et le suivi\n apr\u00e8s le d\u00e9part.\n <\/p>\n\n <div class=\"grid3\">\n  <div class=\"card\">\n   <span class=\"number\">01<\/span>\n   <h3>Avant le s\u00e9jour<\/h3>\n   <p>\n    Informations utiles,\n    pr\u00e9paration\n    et communication.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">02<\/span>\n   <h3>Pendant le s\u00e9jour<\/h3>\n   <p>\n    Acc\u00e8s aux services,\n    demandes\n    et assistance.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">03<\/span>\n   <h3>Apr\u00e8s le s\u00e9jour<\/h3>\n   <p>\n    Enqu\u00eate\n    de satisfaction\n    et suivi\n    des retours.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n La valeur\n de ces outils\n d\u00e9pend de leur capacit\u00e9\n \u00e0 simplifier\n le parcours\n sans multiplier\n les interfaces\n et les sollicitations.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">08 \u00b7 Satisfaction<\/div>\n\n <h2>Les questionnaires num\u00e9riques permettent de mieux \u00e9couter les clients<\/h2>\n\n <p>\n Les enqu\u00eates\n de satisfaction\n peuvent aider\n les \u00e9tablissements\n \u00e0 identifier\n les points forts\n et les aspects\n \u00e0 am\u00e9liorer.\n <\/p>\n\n <p>\n Les questionnaires num\u00e9riques\n facilitent\n la collecte\n et l&#8217;analyse\n des r\u00e9ponses,\n sous r\u00e9serve\n d&#8217;une conception\n adapt\u00e9e\n aux objectifs.\n <\/p>\n\n <div class=\"highlight\">\n  <h3>Exemples de th\u00e8mes \u00e0 \u00e9valuer<\/h3>\n\n  <p>\n   Propret\u00e9 des chambres,\n   qualit\u00e9 de l&#8217;accueil,\n   confort,\n   restauration,\n   r\u00e9activit\u00e9 du personnel,\n   \u00e9quipements\n   et satisfaction globale.\n  <\/p>\n\n  <p>\n   Les r\u00e9ponses\n   peuvent \u00eatre analys\u00e9es\n   par p\u00e9riode,\n   service\n   ou cat\u00e9gorie,\n   lorsque les donn\u00e9es\n   disponibles\n   le permettent.\n  <\/p>\n <\/div>\n\n <p>\n Les questionnaires\n doivent rester\n suffisamment courts\n et compr\u00e9hensibles\n pour encourager\n des r\u00e9ponses utiles.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">09 \u00b7 Comparatif op\u00e9rationnel<\/div>\n\n <h2>H\u00f4tel traditionnel et h\u00f4tel connect\u00e9 : quelles diff\u00e9rences ?<\/h2>\n\n <div class=\"table-wrap\">\n  <table>\n   <thead>\n    <tr>\n     <th>Fonction<\/th>\n     <th>Organisation traditionnelle<\/th>\n     <th>Approche num\u00e9rique<\/th>\n    <\/tr>\n   <\/thead>\n   <tbody>\n    <tr>\n     <td><strong>Chambres<\/strong><\/td>\n     <td>Listes papier et appels<\/td>\n     <td>Statuts partag\u00e9s<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Housekeeping<\/strong><\/td>\n     <td>Feuilles de travail<\/td>\n     <td>Application mobile<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Maintenance<\/strong><\/td>\n     <td>Signalements dispers\u00e9s<\/td>\n     <td>Tickets centralis\u00e9s<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Contr\u00f4le qualit\u00e9<\/strong><\/td>\n     <td>Grilles papier<\/td>\n     <td>Contr\u00f4les num\u00e9riques<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Conciergerie<\/strong><\/td>\n     <td>Documentation imprim\u00e9e<\/td>\n     <td>Portail client et QR code<\/td>\n    <\/tr>\n    <tr>\n     <td><strong>Satisfaction<\/strong><\/td>\n     <td>Retours ponctuels<\/td>\n     <td>Enqu\u00eates et tableaux de bord<\/td>\n    <\/tr>\n   <\/tbody>\n  <\/table>\n <\/div>\n\n <p>\n Ces deux approches\n peuvent coexister.\n <\/p>\n\n <p>\n La digitalisation\n est particuli\u00e8rement utile\n lorsqu&#8217;elle supprime\n des t\u00e2ches r\u00e9p\u00e9titives\n ou am\u00e9liore\n la circulation\n des informations.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">10 \u00b7 Rentabilit\u00e9<\/div>\n\n <h2>Comment mesurer le ROI de la digitalisation h\u00f4teli\u00e8re ?<\/h2>\n\n <p>\n Les investissements\n peuvent comprendre\n les licences logicielles,\n les \u00e9quipements mobiles,\n les int\u00e9grations,\n la formation\n et le support.\n <\/p>\n\n <p>\n Leur rentabilit\u00e9\n doit \u00eatre \u00e9valu\u00e9e\n \u00e0 partir de gains\n r\u00e9ellement mesurables.\n <\/p>\n\n <div class=\"grid3\">\n  <div class=\"card\">\n   <span class=\"number\">01<\/span>\n   <h3>Temps op\u00e9rationnel<\/h3>\n   <p>\n    R\u00e9duction\n    des recherches\n    et des \u00e9changes\n    r\u00e9p\u00e9titifs.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">02<\/span>\n   <h3>Qualit\u00e9<\/h3>\n   <p>\n    Diminution\n    des reprises\n    et am\u00e9lioration\n    du suivi.\n   <\/p>\n  <\/div>\n\n  <div class=\"card\">\n   <span class=\"number\">03<\/span>\n   <h3>Disponibilit\u00e9<\/h3>\n   <p>\n    Meilleure visibilit\u00e9\n    sur les chambres\n    et les \u00e9quipements.\n   <\/p>\n  <\/div>\n <\/div>\n\n <p>\n Les h\u00f4tels\n doivent \u00e9galement\n prendre en compte\n les co\u00fbts cach\u00e9s :\n accompagnement,\n transition,\n int\u00e9gration\n et maintenance\n des \u00e9quipements.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">11 \u00b7 Cybers\u00e9curit\u00e9<\/div>\n\n <h2>La protection des donn\u00e9es clients reste une priorit\u00e9<\/h2>\n\n <p>\n Les \u00e9tablissements h\u00f4teliers\n traitent des informations\n relatives aux r\u00e9servations,\n aux clients,\n aux collaborateurs\n et aux prestations.\n <\/p>\n\n <p>\n La digitalisation\n doit donc int\u00e9grer\n la protection\n des donn\u00e9es,\n la s\u00e9curit\u00e9\n des acc\u00e8s\n et la continuit\u00e9\n des services.\n <\/p>\n\n <div class=\"chips\">\n  <span class=\"chip\">Contr\u00f4le des acc\u00e8s<\/span>\n  <span class=\"chip\">Authentification<\/span>\n  <span class=\"chip\">Sauvegardes<\/span>\n  <span class=\"chip\">Gestion des prestataires<\/span>\n  <span class=\"chip\">Protection des donn\u00e9es<\/span>\n  <span class=\"chip\">Continuit\u00e9 d&#8217;activit\u00e9<\/span>\n <\/div>\n\n <p>\n En Suisse,\n la l\u00e9gislation\n sur la protection\n des donn\u00e9es\n doit \u00eatre prise\n en compte,\n ainsi que\n les autres exigences\n \u00e9ventuellement applicables.\n <\/p>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">12 \u00b7 Facteur humain<\/div>\n\n <h2>La technologie doit soutenir les \u00e9quipes, pas compliquer leur travail<\/h2>\n\n <p>\n La r\u00e9ussite\n d&#8217;un projet\n de digitalisation h\u00f4teli\u00e8re\n d\u00e9pend fortement\n de l&#8217;adh\u00e9sion\n des collaborateurs.\n <\/p>\n\n <p>\n Les gouvernantes,\n femmes et valets\n de chambre,\n r\u00e9ceptionnistes,\n techniciens\n et concierges\n doivent disposer\n d&#8217;outils adapt\u00e9s\n \u00e0 leurs activit\u00e9s.\n <\/p>\n\n <p>\n Les formations\n doivent privil\u00e9gier\n les situations\n concr\u00e8tes\n et les gestes\n du quotidien.\n <\/p>\n\n <blockquote class=\"quote\">\n  \u00ab L&#8217;hospitalit\u00e9\n  reste un m\u00e9tier humain.\n  Le num\u00e9rique\n  doit permettre\n  aux \u00e9quipes\n  de mieux l&#8217;exercer. \u00bb\n <\/blockquote>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">13 \u00b7 D\u00e9ploiement<\/div>\n\n <h2>Sept \u00e9tapes pour r\u00e9ussir la digitalisation d&#8217;un h\u00f4tel<\/h2>\n\n <ol class=\"steps\">\n  <li>\n   <div>\n    <strong>Identifier les besoins<\/strong>\n    Analyser\n    les processus\n    et les difficult\u00e9s\n    op\u00e9rationnelles.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Associer les \u00e9quipes<\/strong>\n    Consulter\n    la r\u00e9ception,\n    le housekeeping,\n    la maintenance\n    et la direction.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Choisir les priorit\u00e9s<\/strong>\n    D\u00e9finir\n    les usages\n    apportant\n    une valeur\n    imm\u00e9diate.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>V\u00e9rifier les int\u00e9grations<\/strong>\n    Examiner\n    la compatibilit\u00e9\n    avec le PMS\n    et les outils existants.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>R\u00e9aliser un pilote<\/strong>\n    Tester\n    sur un \u00e9tage\n    ou un service.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Former les collaborateurs<\/strong>\n    Pr\u00e9voir\n    des exercices\n    pratiques\n    et un accompagnement.\n   <\/div>\n  <\/li>\n  <li>\n   <div>\n    <strong>Mesurer et am\u00e9liorer<\/strong>\n    Suivre\n    les r\u00e9sultats\n    et adapter\n    les proc\u00e9dures.\n   <\/div>\n  <\/li>\n <\/ol>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">FAQ \u00b7 H\u00f4tellerie connect\u00e9e<\/div>\n\n <h2>Les questions fr\u00e9quentes sur la digitalisation h\u00f4teli\u00e8re<\/h2>\n\n <div class=\"faq-item\">\n  <h3>Qu&#8217;est-ce qu&#8217;un h\u00f4tel connect\u00e9 ?<\/h3>\n  <p>\n   Un h\u00f4tel connect\u00e9\n   utilise\n   des technologies num\u00e9riques\n   pour faciliter\n   la gestion,\n   les services\n   et l&#8217;exp\u00e9rience client.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Qu&#8217;est-ce que le housekeeping digital ?<\/h3>\n  <p>\n   Il s&#8217;agit\n   de l&#8217;utilisation\n   d&#8217;outils num\u00e9riques\n   pour organiser\n   les prestations\n   d&#8217;entretien,\n   suivre les chambres\n   et documenter\n   les interventions.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Comment les QR codes am\u00e9liorent-ils les services h\u00f4teliers ?<\/h3>\n  <p>\n   Ils facilitent\n   l&#8217;acc\u00e8s\n   \u00e0 des informations,\n   des formulaires\n   ou des services\n   depuis\n   un appareil compatible.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Quels sont les b\u00e9n\u00e9fices d&#8217;un logiciel de gestion h\u00f4teli\u00e8re ?<\/h3>\n  <p>\n   Selon ses fonctions,\n   il peut am\u00e9liorer\n   la coordination,\n   le suivi\n   des op\u00e9rations\n   et la disponibilit\u00e9\n   des informations.\n  <\/p>\n <\/div>\n\n <div class=\"faq-item\">\n  <h3>Comment mesurer la rentabilit\u00e9 d&#8217;un h\u00f4tel connect\u00e9 ?<\/h3>\n  <p>\n   En comparant\n   les co\u00fbts complets\n   aux gains mesurables\n   en temps,\n   en qualit\u00e9\n   et en efficacit\u00e9\n   op\u00e9rationnelle.\n  <\/p>\n <\/div>\n<\/section>\n\n<section class=\"section\">\n <div class=\"kicker\">Conclusion \u00b7 Analyse DNTLAB<\/div>\n\n <h2>L&#8217;h\u00f4tellerie connect\u00e9e doit renforcer la qualit\u00e9 de l&#8217;accueil<\/h2>\n\n <div class=\"closing\">\n  <p>\n   La digitalisation\n   ouvre de nouvelles perspectives\n   pour les h\u00f4tels suisses.\n  <\/p>\n\n  <p>\n   Les outils num\u00e9riques\n   peuvent am\u00e9liorer\n   la gestion des chambres,\n   la coordination\n   des \u00e9quipes,\n   le suivi\n   de la maintenance\n   et la communication\n   avec les clients.\n  <\/p>\n\n  <p>\n   Mais la r\u00e9ussite\n   ne d\u00e9pend pas\n   uniquement\n   des fonctionnalit\u00e9s\n   propos\u00e9es.\n  <\/p>\n\n  <p>\n   Elle repose\n   sur des processus clairs,\n   une formation adapt\u00e9e,\n   une bonne int\u00e9gration\n   des syst\u00e8mes\n   et une attention\n   constante\n   \u00e0 l&#8217;exp\u00e9rience client.\n  <\/p>\n\n  <p>\n   <strong>\n    L&#8217;h\u00f4tel de demain\n    ne sera pas n\u00e9cessairement\n    celui qui poss\u00e8de\n    le plus d&#8217;\u00e9crans\n    ou d&#8217;objets connect\u00e9s.\n    Ce sera celui\n    qui saura utiliser\n    la technologie\n    pour offrir\n    un service\n    plus fluide,\n    plus r\u00e9actif\n    et plus humain.\n   <\/strong>\n  <\/p>\n <\/div>\n<\/section>\n\n<div class=\"dark\">\n <div class=\"big\">\n  Dans l&#8217;h\u00f4tellerie,\n  la meilleure technologie\n  est souvent celle\n  que le client\n  ne remarque pas,\n  mais dont il ressent\n  les b\u00e9n\u00e9fices.\n <\/div>\n\n <p>\n  Moins de frictions,\n  une meilleure coordination\n  et davantage\n  de temps\n  pour l&#8217;accueil.\n <\/p>\n<\/div>\n\n<footer class=\"footer\">\n <strong>DNTLAB.CH<\/strong>\n\n <p>\n  Le m\u00e9dia suisse consacr\u00e9\n  \u00e0 la digitalisation,\n  \u00e0 l&#8217;innovation,\n  \u00e0 l&#8217;hospitalit\u00e9\n  et \u00e0 la transformation\n  des m\u00e9tiers.\n <\/p>\n\n <p>\n  <a href=\"https:\/\/dntlab.ch\/ro\/\"\n     target=\"_blank\"\n     rel=\"noopener noreferrer\">\n   D\u00e9couvrir DNTLAB.ch\n  <\/a>\n <\/p>\n<\/footer>\n\n<p class=\"fine\">\n DNTLAB \u00b7 H\u00f4tellerie &#038; innovation \u00b7\n Novembre 2026.\n Article d&#8217;analyse g\u00e9n\u00e9rale.\n Les b\u00e9n\u00e9fices\n des technologies num\u00e9riques\n d\u00e9pendent des usages\n et des conditions\n de d\u00e9ploiement.\n<\/p>\n\n<\/div>\n<\/article>","protected":false},"excerpt":{"rendered":"<p>DNTLAB \u00b7 H\u00d4TELLERIE &#038; INNOVATION H\u00f4tellerie connect\u00e9e : comment la digitalisation transforme les services et l&#8217;exp\u00e9rience client Gestion des chambres, coordination du housekeeping, maintenance, conciergerie et satisfaction : les technologies num\u00e9riques red\u00e9finissent les standards de l&#8217;hospitalit\u00e9. SUISSE \u00b7 DIGITALISATION H\u00d4TELLERIE \u00b7 H\u00d4TEL CONNECT\u00c9 \u00b7 HOUSEKEEPING DIGITAL \u00b7 EXP\u00c9RIENCE CLIENT Dans l&#8217;h\u00f4tellerie suisse, la qualit\u00e9 de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1010,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-world"],"_links":{"self":[{"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/posts\/502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/comments?post=502"}],"version-history":[{"count":1,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/posts\/502\/revisions"}],"predecessor-version":[{"id":1011,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/posts\/502\/revisions\/1011"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/media\/1010"}],"wp:attachment":[{"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/media?parent=502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/categories?post=502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dntlab.ch\/ro\/wp-json\/wp\/v2\/tags?post=502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}